Shipping, Returns & Warranty

SHIPPING

We offer FREE STANDARD SHIPPING for orders above $100 within Australia & New Zealand

EXPRESS SHIPPING - $17.50 Flat Rate Australia-wide

Please note that the cut off for next day express shipping is at 11am Perth time on weekdays. Unfortunately, we are not responsible for the rare delays incurred by the shipping service provider, especially during busy periods such as Christmas holidays.

Note that we are unable to ship to PO Box addresses.

The goods will be dispatched from our Perth warehouse within 1-2 business days, and you will receive an email notification with your tracking number once your order has been dispatched.

RETURNS

We are completely confident in our product and offer free 14 day returns to Australian customers. In the unlikely event that you decide that our baby carrier is not suitable, please contact us within 14 days of receiving your product so that we can help you with your return. You will be responsible for the cost of return shipping. We will provide the customer with a full refund once the goods are returned to our warehouse. Returned goods must be in original condition, with tags still attached.

Please note: $10 Express Shipping Service cannot be refunded.

For returns, please email:info@babybobek.com.au to initiate the return process.

BabyBobek will not be liable to bear the costs of freight or delivery charges for returns of Goods unless liability for such charges has previously been expressly agreed and accepted by BabyBobek who reserves the right to nominate the means, method and type of transport to be used.

Approval of return of Goods outside this period may be granted at the discretion of BabyBobek.

WARRANTY

All BabyBobek hipseat carriers come with a one-year warranty that our products are free from manufacturing defects in materials and workmanship for a period of one (1) year from the original date of purchase.

In the rare instance which there is a manufacturing issue or defect, we will provide the customer with a refund, repair or exchange.

Unless specified, this warranty does not cover:

Modified, abused, neglected, accidentally damaged or excessively worn Goods, or Goods that have become damaged or defective as a result of improper use;
Repairs attempted or made by the Customer, a Consumer or a third party;
Conditions or malfunctions caused by the reasonable effects of fair wear and tear or the malfunction of normally wearing parts.

We are not responsible for warranty coverage for any item that has been purchased secondhand.

If you are in need of warranty or repair for a BabyBobek product, please email us at info@babybobek.com.au